Effective July 27, 2026
HairMirror Refund Policy
Personal preview packs
You may request a refund for a duplicate charge, failure to deliver the service, or where required by law. Completed preview sessions are generally non-refundable. Credits are automatically restored when a generation job fails.
Salon subscriptions
Cancellation stops future renewals, while paid access normally continues through the current billing period. Started billing periods are generally non-refundable except where required by law, charged in duplicate, or not delivered.
Requests and processing
Use the support option on your Paddle receipt or customer billing portal and include the purchase email, transaction ID, and reason for the request. Approved refunds are returned by Paddle to the original payment method; timing depends on the payment provider.